Order Protection FAQs

Order Protection

What is Order Protection?

OrderProtection.com covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items. If something goes wrong during shipping, you can quickly file a claim in a few clicks. You'll receive a refund or reshipment if your claim is approved. To protect your order, make sure Order Protection is toggled on in your cart.

How do I purchase Order Protection?

In your cart, there is a toggle to turn Order Protection on or off. Turn on Order
Protection to purchase protection for your order! If you have protection turned on, you will see it appear as a line item during checkout.

How do I file a claim with Order Protection?

Please note that you’ll only be able to file a claim if you purchased Order Protection when placing your order.

Please review our policies before submitting a claim, some claims may be invalid:

If your claim is for one of the following reasons: 

  • Stolen.
  • Delivered Not Received.
  • Damaged Item.
  • Lost in Transit.
  • Wrong Item (it only applies if we delivered something different than what you ordered). 

Click here to file a claim.

What does Order Protection cover?

OrderProtection.com covers your order for loss, damage, theft, wrong items,

defective items and missing items.

How much does Order Protection cost?

Order Protection can cost between $0.98 - $75 depending on the value of your

How long does it take for my claim to get resolved?

You’ll typically get a response within an hour, and most claims are resolved that same day. OrderProtection.com has 24/7 support staff so you can expect responses and communication around the clock.

I didn’t add Order Protection to my order, but I need to make a claim.

If you chose not to purchase Order Protection at checkout, and you have an issue with your order, you’ll need to contact our customer service team. You can contact us via e-mail: contact@petliftsupply.com.

How long do I have to make a claim?

You can submit a claim 30 45 days from the date you placed your order depending on the claim type.