Got a question? Please reference our FAQs below to our most commonly asked questions. 

Still need help? Feel free to contact us and we can answer your question!

Common Questions

    1. What is the return policy?

    2. What is my tracking number?

    • Your tracking number is emailed to you once the order is shipped out. Have trouble finding it? Feel free to contact us and we can find it for you.

    3. How do I edit the order I placed or cancel my order?

    • Once an order is placed, it cannot be edited or cancelled on your end. Please contact us for any changes or cancellations you want to make.

    4. Do you ship to P.O boxes?

    • For ground shipments, we can, but any freight shipments would need a physical address.

    5. What is the general shipping time?

    6. Is there sales tax?

    • There is sales tax only in the state of California, Pennsylvania, Ohio, and Florida. No sales tax elsewhere!

    7. Do you provide financing?

    • Yes, we provide financing through  Paypal Credit for consumer financing, and QuickSpark Financial for commercial financing. Select one or the other in checkout for more details on how they work.

    8. What is the warranty for my product?

    • We outline this in detail in our warranty page.

    Order Protection FAQs

    What is Order Protection?

    OrderProtection.com covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items. If something goes wrong during shipping, you can quickly file a claim in a few clicks. You'll receive a refund or reshipment if your claim is approved. To protect your order, make sure Order Protection is toggled on in your cart.

    How do I purchase Order Protection?

    In your cart, there is a toggle to turn Order Protection on or off. Turn on Order Protection to purchase protection for your order! If you have protection turned on, you will see it appear as a line item during checkout.

    How do I file a claim with Order Protection?
    Click here to file a claim.

    Please note that you’ll only be able to file a claim if you purchased Order Protection when placing your order.

    What does Order Protection cover?

    OrderProtection.com covers your order for loss, damage, theft, wrong items, defective items and missing items.

    How long does it take for my claim to get resolved?

    You’ll typically get a response within an hour, and most claims are resolved that same day. OrderProtection.com has 24/7 support staff so you can expect responses and communication around the clock.

    I didn’t add Order Protection to my order, but I need to make a claim.

    If you chose not to purchase Order Protection at checkout, and you have an issue with your order, you’ll need to contact our customer service team. You can contact us by Email: contact@petliftsupply.com or Phone: +1 (888) 557 7387 

    How long do I have to make a claim?

    You can submit a claim 30 - 45 days from the date you placed your order depending on the claim type.